Shipping policy

Shipping Policy

Thank you for shopping with Nestlyvo. We aim to make your delivery experience as simple and transparent as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Orders are not processed on weekends or public holidays.

Shipping Destinations

Nestlyvo currently ships within Australia.

Please make sure your shipping address is complete and correct before placing your order.

Estimated Delivery Times

Most orders are expected to arrive within approximately 8–15 business days after dispatch.

Delivery times are estimates and may vary depending on your location, carrier delays, public holidays, weather conditions, customs, or other circumstances outside our control.

Please note that processing time is separate from delivery time.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout.

Please allow some time after dispatch for tracking information to become active.

Multiple Packages

Some products may be shipped separately depending on product availability and fulfilment location.

If you order multiple items, they may arrive in separate packages or on different days. You will not be charged additional shipping fees because an order is split into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at andresbarreraml2@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed Orders

Occasional shipping delays can occur.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your package may be lost, contact us at andresbarreraml2@gmail.com and we will investigate the shipment.

Lost or Damaged Packages

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number and photos of the item and packaging, where applicable.

We will review the issue and provide an appropriate solution.

If tracking indicates that a package may have been lost in transit, please contact us so we can investigate with the shipping provider.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If a promotion includes free shipping, this will be clearly indicated during checkout.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Contact Us

If you have any questions about shipping or your order, please contact:

Nestlyvo
Email: andresbarreraml2@gmail.com