Privacy Policy

Last updated: 25 August 2026

At Nestlyvo, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with Nestlyvo.

Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Payment-related information

• Customer service communications

• Device and browser information

• IP address

• Website activity and interactions

• Marketing preferences

Payment information is processed through our payment providers. Nestlyvo does not directly store your complete credit or debit card details.

How We Collect Information

We may collect personal information when you:

• Place an order

• Create or use customer features on our website

• Subscribe to our emails or marketing communications

• Contact customer support

• Browse or interact with our website

• Participate in promotions or other store activities

Some technical information may also be collected automatically through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Process payments and refunds

• Provide order and tracking updates

• Communicate with you about your order

• Provide customer support

• Detect and prevent fraud or misuse

• Maintain and improve our website and services

• Understand how customers use our store

• Comply with legal and regulatory obligations

• Send marketing communications where permitted and where you have provided any required consent

Shopify and Service Providers

Our online store is powered by Shopify.

We may share personal information with service providers where reasonably necessary to operate Nestlyvo, including providers involved in:

• Website hosting and ecommerce services

• Payment processing

• Order fulfilment

• Shipping and delivery

• Customer support

• Analytics

• Marketing and advertising

• Fraud prevention and security

These providers may process personal information on our behalf or according to their own applicable privacy practices.

We only share information reasonably necessary to provide our services, operate the store or comply with applicable law.

Order Fulfilment and International Processing

Some Nestlyvo products may be fulfilled by third-party suppliers or logistics providers.

To fulfil and deliver an order, necessary information such as your name, shipping address, contact information and order details may be provided to suppliers, fulfilment partners or shipping providers.

Some of these service providers may operate outside Australia. This means personal information may be processed or stored in other countries as part of providing our services.

Cookies and Similar Technologies

Nestlyvo and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support analytics and marketing activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Marketing Communications

If you subscribe to marketing communications, we may send you information about Nestlyvo products, offers and updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders.

How We Protect Your Information

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes and complying with legal obligations.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

Privacy Complaints

If you have a concern about how Nestlyvo has handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Nestlyvo is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Nestlyvo is not intended for children to make purchases independently.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal obligations or privacy practices.

The latest version will be published on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Nestlyvo
Sydney, NSW, Australia
Email: andresbarreraml2@gmail.com