Refund policy

Refund & Returns Policy

We want you to be happy with your Nestlyvo purchase. If something isn’t right with your order, please contact us and we’ll help you find a solution.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. You may also be required to provide your order number or proof of purchase.

To request a return, contact us at andresbarreraml2@gmail.com before sending any item back.

If your return is approved, we will provide you with the appropriate return instructions and return address. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at andresbarreraml2@gmail.com.

Please include your order number and clear photos of the item and packaging where applicable. We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of receiving your order.

The product must be unused, in its original condition and packaging.

Unless otherwise required by applicable consumer law, return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping charges, if any, are generally non-refundable.

Please contact us before returning the product so we can provide the correct return instructions.

Exceptions

For hygiene and safety reasons, certain opened or used products may not be eligible for change-of-mind returns.

If you're unsure whether your item is eligible, contact us before returning it.

This does not affect any rights you may have under applicable consumer law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or variant, please contact us. Where appropriate, you can return the original item and place a new order once the return has been approved.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at andresbarreraml2@gmail.com.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

Contact

For returns, refunds, damaged products or any questions regarding this policy, contact us at:

Nestlyvo
Email: andresbarreraml2@gmail.com